No matter your field, communication skills are a must.
Poor communication leads to mistakes, some of which can be irreparable and can damage your reputation with employees and clients. However, good business communication is a learned skill, and you can improve your skills. Familiarizing yourself with some basic rules will dramatically improve communication in your workplace.
Be Careful With Email
Email is a great tool – it allows employees to pass messages quickly and easily organize reams of information. Email has its downsides, though. For one thing, it is not always secure. Sometimes people you didn’t want to see a message end up knowing sensitive information before they should. Other times, a stray email can make a department worry about matters that don’t affect it. Always make sure your email accounts are secure and that you send messages only to those who need them.
Additionally, be careful when phrasing emails. Do not use all caps or excessive punctuation. This makes the reader feel you’re yelling at him or her. Don’t use sarcasm, even if you think the reader will take it as meant. Be as formal and polite as possible.
Employees don’t like to feel isolated, but they do like to bounce ideas off each other. Collaborative work makes this possible. Assign team projects often. If you can’t, use computer and email applications that let different people work on the same documents. This lets employees see and respond to each other’s ideas and changes in real time.
Encourage Speaking Up
Some workplaces don’t encourage employees to speak up. Sometimes employees fear discipline if they offer a dissenting opinion. Don’t let your workplace become one of these environments. Encourage employees to share their likes, dislikes, needs, and struggles. You may find that many employees share the same concerns, which makes it easier to implement changes.